Help desk and remote support
Multi Screen Remote Desktop allows a support team to take
over a remote desktop and quickly fix any problems on the user's computer.
It is an optimal solution for
troubleshooting computer problems remotely.
If somebody doesn't know how to use some software, simply connect to his/her
computer and configure everything as desired. The user will be able to observe
your mouse clicks and other manipulations to learn how to work with software!
Remote assistance example
You communicate with some person over e-mail very often, receive dozens of
mails from him every day and consider switching to the instant messenger.
What will you do? Send him instructions on how to
download the installation package,
where and how to fill out the registration form, create an account, find you in
the system and create a new contact? It is long and unclear way.
Better send your friend an e-mail with
Multi Screen Remote Desktop
installation package attached or
a download link.
After he installs our program, simply connect to his computer and set up
and configure everything as desired. Moreover, the user will be able to observe
you configuring the messenger, creating an account and thus, learn what buttons
to click on!
This is very useful solution, especially if you are form different cities or
countries - the bill for a phone call could be higher then a price of our
remote assistance software.
Conclusion
The number of computers increases from year to year. Nowadays, many users work
with more than one computer: typically, they have a
computer at home and one in the office.
Almost every employee now has a computer on his or her desk. Managers, analysts
and agents additionally have laptops.
Network administrators often have to work
with dozens of computers simultaneously. The number of computers will soon
exceed the number of people on the planet! When you are reading this, it may
have already happened!
Help desk solutions and
remote assistance is more and more
important now.
Multi Screen Remote Desktop
software is the best solution for these purposes, because it is fast,
comfortable, and very easy to use.