Remote Desktop Control - Frequently Asked Question

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How to access a remote PC behind the firewall?

Remote connection is impossible when Firewall blocks Remote Desktop Control program. You don't need to configure internal Windows Firewall as our program configures it automatically, but third-party firewalls may require manual configuring.

If you are using Online Gateway edition in Account Connection mode, please, configure firewall to allow our program outgoing connections via 443 and 80 ports. Add the following modules into Firewall allowing list:

  • On the Host Computer:
    • C:\Program Files\Remote Desktop Control 2\apc_host.exe
    • C:\Program Files\Remote Desktop Control 2\apc_hostConig.exe
  • On the Admin Computer:
    • C:\Program Files\Remote Desktop Control 2\apc_admin.exe

If you are using Direct Connection edition open TCP ports 6279 and 7279 in firewalls ether remote or local computers.

  • Allow incoming connection on Host Computer for:
    • C:\Program Files\Remote Desktop Control 2\apc_host.exe
  • Allow outgoing connections on Admin Computer for:
    • C:\Program Files\Remote Desktop Control 2\apc_admin.exe
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